FAQ
Last updated
Last updated
A topic is just a piece of work to be done. Topics can capture something as quick and simple as “fix homepage typo” or as large and complex as a multinational product launch.
If you're coming to Flat from another tool, you might be familiar with a topic being called a "ticket", "issue", "work item", or "card".
Every topic has its own page in Flat. It's like a lightweight hybrid of a real-time collaborative document, a status-tracking spreadsheet, and a chat room, providing a central gathering place to collect the context and resources related to a piece of work, and to discuss it.
A workspace houses topics going through the same workflow steps and presents the topics visually as a board or list. The steps can be as simple as To do ⇒ In progress ⇒ Done, or as many as you like.
Workspaces are great for:
Separating the work of different teams, to keep clutter to a minimum for everyone.
Separating work that moves through different workflows.
Keeping sensitive or confidential topics private to a subset of your organization (via private workspaces).
We’ve designed Flat so that you can get your team fully set up in just a few minutes using our Getting started guide. But if for any reason you have a question, just reach out to us, and we'd be happy to help.
While viewing a workspace, click the button in the upper right corner. You can also click in the empty space above, between or below existing topics to easily create a new topic in that spot.
Learn more: Creating topics
Just click Add workspace in the sidebar and enter a name for the new workspace.
Learn more: Managing workspaces
To edit a workspace's stages, just visit the workspace and click the workspace's name to open the Workspace setup dialog.
Learn more: Workflow stages
Flat's Quick edit feature lets you easily make light edits to topics while viewing a workspace. You can launch it using the keyboard shortcut E or by holding Shift, then clicking on one or more topics. Then, just type what you want to change in the input box — like a label name, user's name, due date, or anything else — and Flat will offer suggested edits that you can apply.
Learn more: Selecting and editing topics
Of course! Learn more about importing data here.
Yes, contact us and we'd be happy to export your team's data.
If you're a developer, you may also want to check out our GraphQL API, which allows you to fetch your data in exactly the format you need.
Possibly! We love hearing from users about how we can improve Flat, whether the idea is big or small. You might be surprised that some of Flat's most innovative features sprouted directly from user conversations. Let us know what you have in mind, and we'd be happy to chat.
Possibly! We already have a roadmap of additional integrations we're planning, but hearing from users helps us prioritize. Let us know what you're thinking.
You may also want to check out our integration with Zapier which enables you to integrate Flat with other tools.
Not currently, but it’s on our roadmap. If you’re using GitLab and are eager to adopt Flat, please do let us know, as it helps inform our prioritization.
Not at this time, but let us know if that's something you're interested in.
Not to worry, just reach out to us, and we'll be happy to help.
