Help and support

Have a question about Flat? Experiencing a problem? We want to hear from you!

  • Live chat: If you're already a Flat user, click the question mark icon in the upper right corner and choose Chat with a human to immediately connect with a real human on our team. We're available during US business hours.

  • Email: Whether or not you're already a Flat user, you can always email us at

If you're experiencing an issue accessing Flat, check out our status page.

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